WAT NOW? (F.A.Q.)
Do you provide Proof of Authenticity with your artworks?
The majority of paintings on our website come with a fully documented Certificate of Authenticity which includes a portrait of the artist, artist biography and a description of the story behind the painting.
How do the colours vary on the website compared with the artwork?
Whilst we take every measure to put an accurate copy of an artwork on our website, small variances in colour is unavoidable. If you would like a higher resolution photo to view, please contact us via our contact form here or phone us on +61 400 244 217.
What is a 'Stretcher Frame'?
This type of frame is made using 4 strips of a light-weight wood, mostly an Australian Pine. The frame is made to the dimensions of your painting. When painting a canvas our artists will leave 5-6 cms around the edges of the canvas so that the painting can be successfully stretched and the finished artwork will be the same dimensions as stated on our website.
Do the paintings come already stretched?
Paintings can be ordered stretched or non-stretched. Unstretched canvas easy to transport and there is FREE POSTAGE AUSTRALIA WIDE for unstretched canvas art packaged in a mailing tube.
If you prefer your purchase stretched, with the frame created by artist Bridgette "Wishy" Mudji's husband Andrew of "You've Been Framed", this will incur an extra cost.
What do the artists get?
The relationship between Mbantua and the artists that paint for us is a co-operative one. We don't set up exclusivity contracts with them; if another gallery is paying higher prices than we are, they are allowed to sell to them instead of to us.
If an artist wants to paint for us, we provide the materials the artists will require; canvas or linen, paints, brushes. When they have finished their painting, we pay them the agreed price and then set about marketing their work.
Mbantua had its own Resale Royalty scheme operating for many years paying the artist a royalty on the sale of all catalogued works but this was discontinued when the Australian government introduced their Resale Royalty scheme whereby 5% is paid to the artist on the sale of any artwork sold for more than $1,000.
I already own some art. Can you tell me how much it is worth?
No, we are not licensed valuers
Purchasing and Payments
How do I purchase items on this site?
All products that you see on our site are available for purchase. Simply click on any artwork you like which will bring up the details of that painting including the title and description. Choose whether you would like it 'stretched' onto a frame and click 'Add to Cart'. You may then continue shopping or choose to check out. Click on 'View your Cart' in the top right of the site to see the contents of your cart. Use 'Check Out' and follow the instructions. You will then need to put in your destination address for you cart total to be calculated. On doing this you will be taken to a 'login' page for you to create an account and password. With future transactions from our website you will be able to 'login' as a returning customer. Make sure all your details are correct and choose your method of payment. Click 'Buy Now' and congratulations! You have purchased a wonderful work of Aboriginal art.
What forms of payment do you accept?
We accept many forms of payment however we do not accept traveller's cheques. We accept Visa, Mastercard, American Express, PayPal and payment by direct deposit. If you would prefer to pay by personal cheque, please contact us by email or phone before placing your order. We also cater for Lay-by sales. Please see Payment Types for more information.
Is it safe to order from your site?You can rest assured that our website is very safe to order from. All orders have been encrypted for your safety. Your credit card details are not stored by Mbantua Gallery and all credit card payments on our website are processed through the SecurePay gateway.
Is tax included in the price of the art online?
Yes. All prices are in AUD and include GST. The GST will be removed on purchases sent to an address outside Australia.
How long does it take for my order to be processed?
We strive to have your order processed within 2 business days of payment.
Do I have to pay import duty on my international purchase?
The receiver of a purchase is responsible for any duties or taxes required by countries outside of Australia. We are unable to provide an estimate of what these charges might be so you may wish to contact the local customs office in the recipient country for further information. Please contact us if there are any special requirements to assist customs clearance.
Will my Aboriginal Art delivery be insured?
All orders are insured by Mbantua Gallery until you have received it. We like to make things as easy as we can for you. If you have any questions or concerns regarding this please don't hesitate to contact us.
What is your Returns Policy? What if I don't like the painting when I receive it?
Buying a piece of artwork is a very personal matter. It is important to us that any artwork that you buy is something you will enjoy. Though we take every step to ensure our artwork images have the exact likeness to the paintings, we understand it is not always the case and images are not the same as viewing the artwork in person.
Our policy on returns is that we will fully refund the cost of the artwork if you decide not to keep it within 10 days of receiving it. Please contact us at the Gallery first to let us know you will be returning the painting and then return it to us within the 10 day period and upon receipt of the artwork we will issue you the refund. It will be necessary for you to pay the return freight only.
We expect the artwork to be returned in its original condition and with its original accompanying documentation before refunding the purchase price. It is advisable to insure the artwork to its purchase amount as it remains the property of the buyer until received safely by Mbantua Gallery.
Do you ship internationally?
Yes. We ship to countries throughout the world. Please refer to our Shipping page for more information.
How much does it cost to send a painting to my address?All Aboriginal artworks purchased from our website include freight and insurance and can be posted to anywhere in the world. You will receive them neatly rolled inside a postal cylinder. Alternatively, if you have chosen the 'stretched' option for your painting, freight will be included for Australian addresses only. Sending a painting on a stretcher frame to overseas destinations will incur a freight charge calculated on checkout after the destination has been chosen.
How long will it take for my art to arrive? What companies do you use to post?
Depending on size, all orders within Australia are sent with either Australia Post or a private courier company. This should take approximately 3-5 business days.
All international orders will be sent by Airmail and should arrive anywhere from 10-14 business days. This may take as long as 6 weeks depending on customs delays in the receiving countries.
For all purchases we will email you a consignment number so you can track your parcel. For more information please see our Shipping and Delivery page.
This painting is a gift for someone. Can I send it to a different address?
Yes. We will post your artwork to the address supplied in the 'shipping address' section of the secure order form. Please note that if it is being sent to an international address import duties may apply but Australian GST will not be charged. Please contact the local customs office in the recipient country for further information.
Can I take images from the Mbantua Gallery website and use them for my own purposes?
All images you see on this website have been taken by Mbantua Aboriginal Art Gallery with the artist and staff permission. Copyright for the artworks shown on this website belong to the artists under the Australian Copyright Act. They may be viewed and downloaded only for the purpose of buyer browsing. No reproduction of any image shown on this site may be made for any reason whatsoever without the artist's permission.
Copyright for all images not of artwork on this website belongs to Mbantua Aboriginal Art Gallery. They may not be reproduced or downloaded by anyone other than Mbantua Aboriginal Art Gallery for any reason whatsoever without first gaining the permission of Mbantua Aboriginal Art Gallery.
Can I commission artists?